Warranty & returns

The warranty does not cover:

1. Change of mind purchases.

2. Damage caused by misuse or external factors, including:

• misuse, abuse, neglect, accident or improper handling;
• unauthorised modifications, repairs or alterations;
• failure to follow product instructions, warnings or care guidelines;
• exposure to harsh chemicals, detergents, fire, weather, sunlight, mould, food, liquids, bodily fluids or other environmental conditions;
• events beyond Infa Group's reasonable control.

3. Incorrect installation or use, including:

• improper, incomplete or incorrect installation;
• use outside the intended purpose of the product;
• use with non-genuine, incompatible or aftermarket parts, accessories or components;
• use of an incorrect replacement part.

4. Normal wear and tear, including:

• scuffs, scratches, abrasions, fading, peeling, pilling, pulled threads and general deterioration through normal use;
• wheel punctures and tyre wear, except where a manufacturing defect is identified.

5. Cosmetic damage or known defects, including:

• cosmetic damage that does not affect product function;
• defects, damage or missing parts disclosed at the time of purchase;
• ex-display products sold with disclosed defects or missing components.

6. Commercial use, including products used for rental, hire, childcare centre, rideshare, fleet or other commercial purposes.

7. Costs not covered by the warranty, including:

• labour, installation, freight, shipping or transport costs unless expressly agreed by Infa Group;
• consequential, incidental or collateral damage to other property.

These exclusions apply only to the extent permitted by law.

This warranty is provided in addition to your rights and remedies under the
Australian Consumer Law, which cannot be excluded, restricted or modified.

As the owner of the Product, you are responsible for its proper use, care, maintenance and storage.

You must use, maintain and care for the Product in accordance with the user manual, safety instructions, care guidelines and any other information
provided by Infa Group.

If you believe your Product has a defect, you must stop using the Product and contact Infa Group through the warranty claim process before attempting any repair, modification or replacement of parts.

Repairs, modifications or alterations carried out by any person not authorised by Infa Group may result in damage that is not covered by this Warranty. Any damage, defect or failure arising from unauthorised repairs, modifications or alterations will not be covered.

Except where required by law, only Infa Group or its authorised service providers may perform warranty repairs on the Product.

Full conditions to be supplied by Infa Group.

Full conditions to be supplied by Infa Group.

Full conditions to be supplied by Infa Group.