FAQs

Shipping does differ depending on your State of Residence. Infa Group is located in Sydney, NSW. If you are unsure of how long an order will potentially take, we recommend getting in contact with our Customer Care team who will be able to give you an approximate timeline as to when you can expect delivery. It is important to note that during the busy holidays periods delays may occur.

Want to track your order? The whereabouts of your item/s can easily be checked via the Tracking information provided to you. Once your order has left for dispatch, an email will be sent. You will receive the Courier information and from there you will be able to go to the website and track your item/s using the consignment number. If you did not receive tracking or you are experiencing difficulty with the tracking details provided, please email through to Customercare@infa.com.au

Sorry, our shipping service does not ship our products to P.O. boxes. If you need assistance in how to get your order to you, please feel free to reach out to us at Customercare@infa.com.au

You will receive an email within a day or two with the address of the pickup location once your order is ready to be collected. Please check your inbox (or junk folder) and bring a copy of the message when you arrive to collect your order.

The answer is yes! Harness straps can be replaced by yourself. When ordering it is important that you check your seats model code and purchase the correct harness set for your seat! If you are unsure, please contact our Customer Care team and they will advise.

Please see link to purchase:

https://infa-group.myshopify.com/search?q=harness%20sets*&type=product

Please see below link to locate the nearest fitter in your area!

https://infa-group.myshopify.com/pages/find-a-child-restraint-fitter

Unfortunately, if any of the webbing has come into contact with mould, the seat must be replaced as it cannot be cleaned/ safely removed, as mould spores eat away and destroy the integrity of the webbing. If you are unsure as to whether your seat needs replacing or if the mould has affected the webbing, email through some photos and our Customer Care team will inspect this for you.

An ISOfix compatible restraint can be installed using either ISOfix or the standard seatbelt install. But never both at the same time as this is compromises the safety of the seat. For further information on Installation of Infa restraints, please contact our wonderful Customer Care team.

The buckle is supplied in a shortened position, if you want to alter the buckle height, please follow the required steps here: Buckle Height Adjustment

Cars with anchor points in the rear of the vehicle or the boot floor may require an extension strap when a seat is in rear facing mode.

A child can stay rear facing to the top of the label itself, as there is a 10mm allowed variance during manufacturing for the placement of height markers and the distance between the label and the height marker is 10mm.There is a manufacturing allowance for the position of the label as per the AS/NZS 1754:2013 standard.

The 2 in 1 head cushion set, can be used in a restraint for extra padding around your child's head. Please note we recommend only using one cushion at a time with this restraint, due to the inbuilt headrest.

A rolled/folded towel or our recline foam bar can be usedon rearward facing child restraints to assist with achieving the optimal recline for your child restraint.

It is industry standard to place a rolled/folded towel at the lower end, at the seat bite, to flatten out the vehicle seat if the angle is too high for a restraint. Just ensure you are not exceeding the maximum allowable recline as stated in the car restraints instruction manual.

You certainly can! After many years of design & development, we have designed the Adapt More Capsule to provide you with the convenience of not having to reattach & readjust the Top Tether Strap every trip. You should only have to engage/reengage the Capsule itself, without adjusting the Tether Strap.

No we do not. Unfortunately, as this item has been discontinued, we no longer carry the spare stock/parts for it anymore.

No, we do not. Unfortunately, as the Hi/Lo highchair was discontinued we no longer carry the spare parts such as covers or harness for the item anymore.

Check these images for more information:

• Date of Manufacture 1
• Date of Manufacture 2